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6/30/20 Update: Fee Waiver Expiring

Please note that as of July 1, 2020, the following fees will no longer be waived.   

  • $3.00 automatic transfer fee
  • $2.00 minimum balance fee

If you have any concerns or questions about your account or our services, please call us at 1-800-691-9299 or fill out a Contact Us form while you are visiting our website.  As always, we are here to help our members with their individual situations and get them back on track with their finances.

Let us know how we can help you today!

 

6/12/2020 Update:  Lobbies Open with Limited Capacity Measures

Here at VLFCU, we have been working diligently with the Erie County Health Department to execute the safe reopening of our branches.  As part of that plan, we have installed upgrades to our HVAC systems, instituted daily health-checks of our employees, purchased disposable masks, added additional sanitizing procedures, and made changes to our operations to comply with social distancing measures.

We have now opened our lobbies to limited walk-in traffic. We encourage you to continue to use our full-service drive-thru whenever possible.  If you need to visit our lobbies, we ask that you please observe the following safety measures to help prevent the spread of COVID-19. 

  • Visit the lobby only if you do not feel sick. The drive-thru will be able to serve many of your needs.
  • We must limit the number of members inside each branch. Please refer to the capacity listed outside of each branch entrance.  You may be asked to wait in your car until we can safely accommodate you.
  • You will see directional arrows on the floor indicating traffic flow, along with social distancing messages to keep all members six feet apart.
  • Our staff will be wearing face masks, and we encourage members to do the same. Complimentary, disposable face masks will be available if you need one.
  • To ensure your identity behind a face mask, please be prepared to show us a photo ID.
  • Hand sanitizer stations will be available throughout our branches, and our staff will be regularly cleaning their work stations and high-touch surfaces.
  • Plexiglas partitions have been installed in areas where members and employees interact. We ask that you remain on your side of the partitions.
  • Public restrooms will not be available for the time-being.
  • The coin counting machine at our Hayes Avenue branch is out of service until further notice.
  • Our Perkins Avenue branch will have designated doors for entry and exit from the building.

Our Member Relations Representatives are available by appointment to assist you with loan applications and closings, account opening, safety deposit boxes, and other such services.  Our mortgage lenders are also available by appointment at our branch on Hayes Avenue.   Call 1-800-691-9299 to discuss how we can help you.  

We will be able to maintain a safe environment for both you and our staff as long as we remember to do our part.  We are committed to serving you and your family as we navigate the ever-changing circumstances surrounding COVID-19.  If you are experiencing financial hardship, please visit our website or call us at 1-800-691-9299 to discuss our loan extension program and COVID-19 personal loan offer. 

Remember that VLFCU also offers access 24/7 to your accounts through Mobile Banking, Online Banking, Bill Pay, Remote Deposit Capture, Tellerphone, and ATM’s.  Thousands of our members are enrolled in these convenient services and most never have to visit a branch to take advantage of their membership.   Please reach out to us if you want to learn more.

As I close, I want to thank you for understanding that our team has given much thought and sought out professional advice on how to strategize this reopening process.  We are dedicated to remaining optimistic and flexible as new research and methods are developed to fight COVID-19.  The safety of our members and employees is of the utmost importance to us.

Thank you for your membership and support!

Best Regards,

Bryan P. Myers

CEO

 

5/8/2020 Update: Opening Preparations Underway

Let us just start by saying we miss you! The staff and managers at VLFCU are diligently working on a plan to reopen all five of our branches.

The safety of our members and employees is always our priority, and we are making strides to provide a sanitary and healthy environment for everyone. These safety measures do take time to implement, and we thank you for your patience!

When our lobbies open back up for daily business, they will look different. Here’s an idea of what you can expect:

  • Plexiglas screens installed at our teller pods and the desks of employees serving members
  • Directional arrows indicating how to proceed through the branch
  • Floor decals indicating social distancing standards of six feet
  • Staff wearing facial coverings/masks
  • A dedicated Entrance and Exit at our branch on Perkins Ave. in Sandusky

stuff the bus main 2

The Stuff the Bus Committee of Erie County, in partnership with Erie County Local School Districts, is collaborating to collect and distribute school supplies for the 2020/2021 school year. It is our goal this fall to assist as many students as possible entering grades K-5 whose families may be financially burdened by the cost of school supplies.

Backpacks will be filled with the most essential supplies including:

  • Pencils
  • Crayons
  • Markers
  • Glue sticks/bottled glue
  • Pocket folders
  • Wide-ruled paper
  • Scissors
  • Pink erasers
  • Rulers
  • Pencil boxes

Additional supplies will remain the responsibility of the parent/guardian. The Stuff the Bus Committee will do all that we can to fulfill as many requests as possible, but will be limited by the number of donations received from the community.

Click here to get more details about Stuff the Bus, register to receive a backpack for your child, or find out how you can support this program through financial and supply donations.

spread sunshine

"When I was a boy and I would see scary things in the news, my mother would say to me, 'Look for the helpers. You will always find people who are helping.'" – Mr. Rogers (American TV personality)

The mantra of the International Credit Union is "People helping people," and it's a philosophy VacationLand Federal Credit Union practices every day.

During the COVID-19 pandemic, we've been overwhelmed with gratitude for the "helpers" who have emerged to the forefront of our daily lives, including healthcare providers, emergency responders and essential workers. 

We also want to recognize the "hidden helpers" who have been a bright light in these dark times - the everyday folks you know who might not wear a cape, but are shining examples of what a superhero is.

CashLess More Convenience blog photo

"This is a cashless restaurant." "This is a cash-free establishment."

This scenario seems to be playing out more and more throughout our country. Some businesses started going cashless nearly a decade ago, but with today's uncertain conditions, more and more restaurants and storefronts are asking customers to "remember to bring your credit card."

It seems that credit or debit cards offer a more efficient way to do business, and personal health and safety now must be incorporated into the mix. But what do you do if you don't have access to a credit or debit card and can't use cash to complete your purchase? Let VacationLand Federal Credit Union come to the rescue.

Everyone's Normal Has Changed

Even in this digital world in which we live, human contact is still crucial to a quality customer experience. Most folks prefer a talking to a human being instead of an ongoing recording telling them to select a number to deal with their problem.