7/16/2020: Face Masks Now Required in VLFCU Branches
Effective Friday, July 17th, anyone entering a VLFCU branch will be required to wear a face mask. Disposable masks will be provided as needed, and failure to follow this guideline will result in refusal of services.
Members are encouraged to use the drive-thru for your everyday banking needs and only enter the branches if absolutely necessary.
You can also take advantage of our many convenience services to access your accounts remotely, including:
- Mobile Banking
- Remote Deposit Capture
- Telephone Banking
- Online Bill Pay
We thank you in advance for your cooperation! Together, we can get through this.
6/30/20 Update: Fee Waiver Expiring
Please note that as of July 1, 2020, the following fees will no longer be waived.
- $3.00 automatic transfer fee
- $2.00 minimum balance fee
If you have any concerns or questions about your account or our services, please call us at 1-800-691-9299 or fill out a Contact Us form while you are visiting our website. As always, we are here to help our members with their individual situations and get them back on track with their finances.
Let us know how we can help you today!
6/12/2020 Update: Lobbies Open with Limited Capacity Measures
Here at VLFCU, we have been working diligently with the Erie County Health Department to execute the safe reopening of our branches. As part of that plan, we have installed upgrades to our HVAC systems, instituted daily health-checks of our employees, purchased disposable masks, added additional sanitizing procedures, and made changes to our operations to comply with social distancing measures.
We have now opened our lobbies to limited walk-in traffic. We encourage you to continue to use our full-service drive-thru whenever possible. If you need to visit our lobbies, we ask that you please observe the following safety measures to help prevent the spread of COVID-19.
- Visit the lobby only if you do not feel sick. The drive-thru will be able to serve many of your needs.
- We must limit the number of members inside each branch. Please refer to the capacity listed outside of each branch entrance. You may be asked to wait in your car until we can safely accommodate you.
- You will see directional arrows on the floor indicating traffic flow, along with social distancing messages to keep all members six feet apart.
- Our staff will be wearing face masks, and we encourage members to do the same. Complimentary, disposable face masks will be available if you need one.
- To ensure your identity behind a face mask, please be prepared to show us a photo ID.
- Hand sanitizer stations will be available throughout our branches, and our staff will be regularly cleaning their work stations and high-touch surfaces.
- Plexiglas partitions have been installed in areas where members and employees interact. We ask that you remain on your side of the partitions.
- Public restrooms will not be available for the time-being.
- The coin counting machine at our Hayes Avenue branch is out of service until further notice.
- Our Perkins Avenue branch will have designated doors for entry and exit from the building.
Our Member Relations Representatives are available by appointment to assist you with loan applications and closings, account opening, safety deposit boxes, and other such services. Our mortgage lenders are also available by appointment at our branch on Hayes Avenue. Call 1-800-691-9299 to discuss how we can help you.
We will be able to maintain a safe environment for both you and our staff as long as we remember to do our part. We are committed to serving you and your family as we navigate the ever-changing circumstances surrounding COVID-19. If you are experiencing financial hardship, please visit our website or call us at 1-800-691-9299 to discuss our loan extension program and COVID-19 personal loan offer.
Remember that VLFCU also offers access 24/7 to your accounts through Mobile Banking, Online Banking, Bill Pay, Remote Deposit Capture, Tellerphone, and ATM’s. Thousands of our members are enrolled in these convenient services and most never have to visit a branch to take advantage of their membership. Please reach out to us if you want to learn more.
As I close, I want to thank you for understanding that our team has given much thought and sought out professional advice on how to strategize this reopening process. We are dedicated to remaining optimistic and flexible as new research and methods are developed to fight COVID-19. The safety of our members and employees is of the utmost importance to us.
Thank you for your membership and support!
Bryan P. Myers
5/8/2020 Update: Opening Preparations Underway
Let us just start by saying we miss you! The staff and managers at VLFCU are diligently working on a plan to reopen all five of our branches.
The safety of our members and employees is always our priority, and we are making strides to provide a sanitary and healthy environment for everyone. These safety measures do take time to implement, and we thank you for your patience!
When our lobbies open back up for daily business, they will look different. Here’s an idea of what you can expect:
- Plexiglas screens installed at our teller pods and the desks of employees serving members
- Directional arrows indicating how to proceed through the branch
- Floor decals indicating social distancing standards of six feet
- Staff wearing facial coverings/masks
- A dedicated Entrance and Exit at our branch on Perkins Ave. in Sandusky
There are other safety measures you won’t necessarily see, but can rest assured are in place for you.
- We installed new iWave filtering systems on all of the HVAC units
- Staff will be regularly sanitizing frequently touched surfaces throughout the day
- Social distancing measures and proper hygiene will be exercised by all staff
As soon as final details are complete, we will announce the reopening of our branches on all channels available to us including our website, social media, emails, electronic signage, and any other method available to our Marketing Department.
In the meantime, you can still call to make an appointment to access your safety deposit box, close on loan paperwork, open a new account, and any other business that requires a face-to-face encounter. Other transactions such as deposits, withdrawals, loan payments, cashier checks, and more can be made by visiting one of our drive-throughs during banking hours Monday-Saturday.
If you want around the clock access to your account, consider enrolling in It’s Me 24/7 Online Banking. This free service allows you to transfer funds, pay your Visa® credit card and other loans, view and print statements, and even pay bills. (Bill Pay is included if you sign up for e-Statements.)
Take your online banking with you wherever you go when you download our mobile app, which offers instant card controls and remote deposit capture.
To enroll in Online Banking or if you have questions about our mobile app, give us a call at 1-800-691-9299.
Please remember that our staff is here for you now. We are literally a call or a click away when you need us. Thank you for your membership and thank you for allowing us the time to prepare our branches for everyone’s safety. We look forward to seeing you soon!
4/20/2020 Update: Fees Waived
As we continue to serve our members in an ever-changing environment, we are temporarily suspending the following service fees:
- $3.00 automatic transfer fee
- $2.00 minimum balance fee
Remember that we are extending payments on many of our consumer loans. Complete the simple loan extension request form if you would benefit from this assistance.
We are all truly in this together and are proud to be your credit union and financial partner! Contact us today to let us know how we can help you.
3/23/2020 Update: VLFCU Will Remain Open
Yesterday, Ohio Governor Mike DeWine announced a Stay At Home Order that will go into effect on Monday, March 23rd at 11:59 p.m.
Essential businesses will remain open, which includes grocery stores, gas stations, pharmacies and financial institutions. VacationLand Federal Credit Union will continue to serve our customers with the modified branch operations we began last Thursday.
Branch lobbies will remain closed. Appointments can be made as necessary for members who need to close on loans, access safe deposit boxes, etc. To make an appointment, contact your branch during normal business hours or call 800-691-9299.
Drive-thru services will continue to be available, and you will continue to have full access to your accounts through ATMs, online and mobile banking, and telephone banking. Rest assured that your money is safe and secure.
Many of our employees are working remotely, and we continue to diligently practice social distancing, sanitation and other health protocols to keep you, our employees, and our communities safe.
We encourage you to take advantage of our digital and self-service banking options.
We’re all in this together, and we’ll get through this together.
Bryan P. Myers
3/18/2020 Update: How to Access Your Accounts While Our Lobbies Are Closed
VacationLand Federal Credit Union has decided to take additional precautionary measures to protect our staff, members, and the communities we serve. As of March 19, 2020, all of our lobbies will be closed to the membership. Appointments will be scheduled for members who need to close on loans, access safe deposit boxes, and other situations deemed necessary. Representatives will be available to take your calls during regular business hours. Drive through services and night depository boxes will still be available to our members. Your accounts can also be accessed through online banking, our mobile app, and CU*Talk teller phone.
As the situation continues to develop, we will update our website and social media sites with any changes in hours or operation. We ask our members to trust that we have your best interest in mind, and we are available by phone during regular business hours at 1-800-691-9299. After hours, you can contact us through our website, and we will respond on the next business day.
For those of you who are experiencing a financial hardship, we have added a Loan Extension Form to our website. If you need to make other arrangements, our Collections department is available by phone to work with you on a repayment strategy.
We are all in this together and thank you for your understanding as we do our part to keep our community safe. Our staff will work diligently to provide you with the quality financial services you need.
Thank you and best wishes,
Bryan P. Myers
Visit our Locations Page for branch hours and addresses
March 13, 2020
At VacationLand Federal Credit Union people always come first. We are fully committed to protecting our staff and members as the COVID-19 situation continues to unfold. We have a business continuity plan in case of a pandemic, natural disaster, or any other situation where business is not able to occur under normal conditions. This means that our members and staff can trust that we are closely monitoring updates from the Centers for Disease Control Prevention (CDC), the World Health Organization (WHO), and state and local health agencies.
In Our Branches
- We have instituted stronger sanitation protocols at all of our branches
- We have provided hand sanitizer and tissues for both members and staff use
- Our employees are regularly cleaning frequently touched surfaces including teller areas, pens, and desks
- Our employees have been educated about proper hygiene and safety practices
- Our employees have been asked to stay home if they are sick and will be assessed before they return to work
Rest assured that your accounts are available to you 24/7 through online banking, CU*Talk teller phone, and ATM’s. Our mobile app is free to download for Android and Apple users and features tools to suspend your debit and credit cards, deposit checks, view statements, apply for a loan, and more. If you are not signed up for these services, please contact us at 1-800-691-9299 to learn how you can enroll. This is also a good time to make sure that we have current contact information on file for you, including email, phone and address.
In the Future
We don’t know how COVID-19 will affect our community, but rest assured that VLFCU is working every day to make sure that you, your accounts, and our staff are safe. Should we need to reduce or suspend operations for periods of time, we will post announcements of branch closings and hours on our website, social media pages, and automated phone system.
VLFCU management is also monitoring the ever-changing stock market and will address the impact it has on our members. We will take the necessary steps to assist members with financial hardships as a result of the COVID-19 outbreak.
Be aware that scammers are already embracing the fears and anxiety of the COVID-19 virus. According to the Better Business Bureau, you need to watch “for fake cures, phony prevention measures, and other coronavirus cons.” You can learn about such scams by visiting the websites for the Better Business Bureau or the Federal Trade Commission. Remember, VacationLand will never contact you and ask you to provide personal information such as your credit card numbers, pin numbers, security codes, or other personal information via phone, text, or email.
Please reach out to us if you have any questions or concerns. We value your membership and are here to serve you with the respect and care you deserve!
Bryan P. Myers