VacationLand FCU protects member debit card transactions with a fraud management solution that uses security technology that flags suspicious or high-risk transactions when presented. We classify transactions as fraud by industry standard types including, but not limited to:
• Lost / Stolen
• Never Received Issued Card or PIN
• Mail Order / Telephone Order / Internet Order
• Fraudulent Applications
• Account Takeover
This monitoring will determine if transactions presented are legitimate or fraud based on processing rules for detecting fraud. The system compares transaction authorizations to specific high-risk indicators. Rules are set by the card processing network and updated on a regular basis, based on known and reported fraud patterns. If an authorization matches a rule, an alert is generated, and the member is notified via phone. Members should make sure that all of their current contact information is on file at VLFCU.
Alerts are created for events including, but not limited to:
• Patterns of debit card activity outside the norm for a member
• Combinations of activity that mirror known fraud patterns
If a transaction authorization is presented on your debit card that matches fraud parameters, a fraud prevention services representative will contact you via phone call to advise of potential fraud. To return a call for a message left by fraud prevention services, or for fraud-related inquiries, please call 1-866-842-5208.
Download the My Mobile Money app to help protect your Mastercard® debit card from fraud. You can set alerts and controls to determine how your card can be used, and even turn off access to the card if it’s lost or stolen.