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Customer service representative

Customer Service Representative

Founded in 1956, VacationLand Federal Credit Union is a community credit union providing financial services to over 20,000 members.  Products include business loans, mortgages, consumer loans, as well as wide array of deposit products.  VLFCU members can access their accounts at one of five branches located in Sandusky, Huron, Norwalk, and Vermilion, at over 5,600 CO-OP Shared Branches across the United States, or through online banking and the VLFCU mobile app.

Through our structure and operation, we carry out the credit union philosophy of “people helping people.” Guided by our core values, we exist as a not-for-profit cooperative that exists to serve all of our members.  Our employees are committed to providing personal and business products to help our members achieve their financial goals throughout their lifetime.

Starting Pay Range: $15.71 – $17.42 per hour

Benefits Include:

  • 13 Paid Holidays
  • Paid PTO after Six Months
  • 401k
  • Profit Sharing
  • Medical
  • Vision
  • Dental
  • Life
  • Short-Term Disability
  • Long Term Disability.

General Duties: The CSR assists VLFCU members and potential members by all delivery channels and is responsible for the marketing, soliciting, and cross selling of all VLFCU products and services.  This includes opening new accounts, booking loans, and professionally handling members’ changing financial needs by creating positive experiences that consistently meet or exceed member expectations.

Qualifications:  High School Diploma or equivalent, Proven customer service skills, Accurate data entry, Strong Math Skills, Minimum six (6) months customer service, Must be able to obtain Ohio Notary License and NMLS within 30 days of hire.  Available to work Saturdays.  Previous Lending experience with another Financial Institution a plus.

Qualified Applicants can send their information to [email protected].

VacationLand Federal Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, citizenship, disability, or any protected category. As a full-service financial institution, VacationLand Federal Credit Union conducts comprehensive background screenings on prospective employees, including a credit check and criminal background check. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.VacationLand Federal Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, citizenship, disability, or any protected category. As a full-service financial institution, VacationLand Federal Credit Union conducts comprehensive background screenings on prospective employees, including a credit check and criminal background check. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.

Please be advised that VacationLand Federal Credit Union does not acknowledge receipt of employment inquiries, nor do we contact every applicant. Applicant submissions will be retained for twelve months.