The following terms and conditions apply to Online Banking Plus. This Agreement contains important information and guidelines for using VacationLand Federal Credit Union's Online Banking Plus service. You should read all of the information contained herein and agree to all terms and conditions. These are the current terms of your Agreement with VacationLand Federal Credit Union for accessing your accounts via Online Banking Plus. Whenever you use Online Banking Plus, or authorize others to use it, you agree to these terms. VLFCU may amend these terms from time to time. You will be notified of any amendments that affect your rights or obligations. Each of your accounts at VacationLand Federal Credit Union, which are accessed by Online Banking Plus, continues to be governed by the applicable Account Disclosures and Regulations Relating to Deposit Accounts and Other Services and Electronic Fund Transfer Agreement and Disclosures, otherwise known as Disclosures and Regulations, and the applicable Statement of Fees, as they may be amended from time to time.
1. General Information
A. Definition of Terms: As used in this Agreement, the following words have the meaning given: "You" and "your(s)", "depositor", and "account holder" mean each person who applies to use Online Banking Plus AND each person who uses Online Banking Plus with the permission of an applicant. "We," "us," "our(s)," and "Credit Union" mean the VLFCU depository institution (VacationLand Federal Credit Union) that holds the deposit and/or loan account(s) to be accessed by the service. "Deposit Account" means a checking, savings, or money market account held by a member. "Service(s)" means the Online Banking Plus service for which you have applied. "Business Day" means Monday through Friday, except federal holidays, and Saturdays and Sundays. "Law" means federal law and regulation applicable to the service, and to the extent there is no applicable federal law or regulation, the laws of the state where your account is located.
B. General Description of Services: Online Banking Plus service is an electronic banking service that permits you, through the use of your personal computer, to:
- Access deposit accounts which you own (either individually or jointly with others) and from which you have an unrestricted right to withdraw funds; to view account balances; review transaction histories; and obtain current interest rates, maturity dates, and other details
- Obtain information about the current status of most loan accounts (such as mortgage, equity, line of credit, and consumer installment loans) on which you are an obligor (either individually or jointly with others)
- Transfer funds between deposit accounts
For a monthly fee of $1.00, (free with E-Statements), Online Banking Plus includes all of the services listed above. You agree to promptly pay any fees that may be required for certain services provided through Online Banking Plus, and you authorize us to charge your primary checking account or any other account for the appropriate fees. VLFCU may offer additional services in the future. This Agreement is intended to cover all services offered through Online Banking Plus.
C. Consumer Requirements for Online Banking Plus: Each person or business who wishes to use one of the services must register for the services in his or her own name, have an active share account and Personal Identification Number (PIN) to access their accounts. Browser software, and at least one deposit account at VLFCU are also required. (In this Agreement, your computer and the related equipment are referred to together as your "Computer"). You are responsible for the installation, maintenance, and operation of your computer and your browser software. The risk of error, failure, or non-performance is your risk and includes the risk that you do not operate your computer or your software properly. The Credit Union is not responsible for any errors or failures from any malfunction of your computer or your software. VLFCU is not responsible for any electronic virus or viruses that you may encounter. The Credit Union is not responsible for any computer virus-related problems that may be associated with the use of the Online Banking Plus service. The Credit Union has no liability to you for any damage or other loss, direct or consequential, which you may suffer or incur by reason of your use of your computer or your software. The Credit Union makes no warranty to you regarding your computer or your software, including any warranty of merchantability or fitness for a particular purpose.
D. Unavailable, Delayed or Inaccurate Account Information: The Credit Union strives to provide complete, accurate, and timely account information through the Online Banking Plus service and via telephone. However, unless otherwise required by law, we will not be liable to you if any such information is unavailable, delayed or inaccurate. With respect to electronic funds transfer problems, such as unauthorized transfers or the Credit Union's failure to properly complete authorized transfers, the extent of our liability is described in section 3B of this Agreement.
E. Disclosure of Account Information: We may disclose Information to third parties about your deposit accounts, loans, or payments or transfers. The Disclosures and Regulations governing your accounts provide the specific terms under which we may disclose such information.
2. Description of Services
A. Service Availability: The service is available any time, day or night, seven days a week, by signing on to the service and entering your base account number and your PIN. The service may be unavailable from time to time for scheduled maintenance. There may also be unscheduled down time, but we will work to minimize such interruptions in service.
B. Online Banking Plus Functions Available:
- Access VLFCU Accounts. There are no limits to the number of VLFCU deposit or loan accounts that you can access through the Online Banking Plus service to obtain balance and transaction information. The Online Banking Plus service allows you to review transaction information during the current statement cycle and the previous statement cycle.
- Transfer Funds. You may transfer funds to and from designated VLFCU deposit accounts that are related through the same registration.
C. Limits on Transactions: The maximum dollar limit on any transfer is equal to the available balance in your account or the available balance or credit balance in any other account or line of credit attached to the account, in no event to exceed $99,999.99 for a payment and $999,999.99 for a transfer.
D. Scheduling Payments and Transfers: You can generally enter a payment or transfer through the service 24 hours a day, seven days a week (see Service Availability).
E. Transfers Between Accounts; Availability of Transfers: Members may designate eligible VLFCU personal checking, savings or money market accounts, and sole proprietor business checking accounts, between which you can transfer funds electronically using the Online Banking Plus service. You must be an owner of and have the unrestricted right of withdrawal from all accounts to or from which you request a transfer. We reserve the right to deny transfers between certain types of accounts under certain circumstances. Transfers are not available from credit accounts directly to deposit accounts, with the following exceptions: lines of credit. Transfers that are sent to us through your computer via the Online Banking Plus service will be available in the VLFCU account to which the funds are transferred for payment of items presented through collection, over the teller line or for cash withdrawal no later than the following business day.
F. Restrictions and Fees on Transfer from Savings/MMA (Money Market Account): Each payment through Online Banking Plus from a savings or money market account is counted as one of the six limited transfers permitted each statement period (limit of four transfers on money market accounts), as described in the Disclosure and Regulations.
G. Insufficient Funds: When you use Online Banking Plus, you must have sufficient funds available in the selected account (including available overdraft protection coverage, if applicable) to cover the amount of the transfers or payments you schedule, and any associated overdraft protection fees. We may pay transactions that exceed your available balance, but we are not obligated to do so. If we do, you agree to immediately pay the overdraft and any fees incurred. We may discontinue permitting overdrafts at any time, without prior notice. The amount of the fees are set forth in the Schedule of Fees.
H. Transaction Records: The Online Banking Plus transaction information will be detailed on your monthly statement for the account to or from which the transfers or payments are made. Transactions that are successfully received by the Credit Union will also appear in the Credit Union's electronic transaction log.
I. Electronic Mail: If you wish to contact us electronically, please use any general or public email system. If you send the Credit Union a message using general or public email systems, the Credit Union will receive it by the following business day. You agree that we may take a reasonable period of time to act on any message. If you need to contact us on an urgent matter, to report an unauthorized transaction from one of your accounts, please call us immediately at 419.625.9025 or 800.691.9299. This will allow us to ensure that your situation can be addressed as promptly as possible. You agree that the Credit Union may respond to you by use of general or public email with regard to any matter related to the Online Banking Plus service, including responding to any claim of unauthorized electronic funds transfer that you make. Any such message sent to you by the Credit Union shall be considered received within three (3) days of the date sent by the Credit Union, regardless of whether you sign on to the service within that time frame.
J. Inactivity or Termination: You are responsible for complying with all the terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services. We can terminate your electronic banking privileges under this Agreement without notice to you if you do not pay any required fee when due, if you do not comply with this Agreement or the agreements governing your deposit accounts, or your deposit account is not maintained in good standing. If you are not paying a monthly service charge for the service, after 120 consecutive days of inactivity, your service may be automatically terminated without further notice. If your service has been terminated you will need to establish a new Online Banking Plus account if you wish to begin using the service again.
K. Change in Terms: We will mail or deliver a written notice to you at least 21 days before the effective date of any change in a term or condition disclosed in this Agreement, if the change would result in increased fees or charges, increased liabilities for you, fewer types of available electronic fund transfers or stricter limitations on the frequency or dollar amounts of transfers, unless prior notice is excused by law. As a requirement of being an Online Banking Plus member, we may send any such notice to you via email or regular mail.
L. Entire Agreement: This Agreement, as it may be amended from time to time, together with any other disclosures or other documents incorporated herein by reference, contains the entire agreement between you and the Credit Union and supersedes all oral conversations, other communications, and previous agreements if any. This service may be terminated at any time without notification.
M. Personal Identification Number (PIN) and Security: A Personal Identification Number (PIN) is required to use Online Banking Plus and is a security feature. You agree that this security feature is reasonable and is designed to authenticate your transactions and those transactions you authorize others to conduct for you. You agree that you will not disclose, and will prevent the disclosure of your PIN. If the confidentiality of your PIN is compromised, you shall notify us immediately. You assume sole responsibility for maintaining your PIN. We are committed to the security of our members' accounts and account information. However, you must also take every precaution to ensure the safety, security and integrity of your accounts and transactions with Online Banking Plus. Your PIN allows access to your accounts and other services provided herein; providing the PIN to another person effectively constitutes a grant of authority to access your accounts under Regulation E.
The following guidelines should assist you in ensuring that your accounts and account information remain secure:
- Do not leave your account information out in an open area accessible by others, including your computer screen.
- Do not send your PIN codes or privileged account information over any public or general email system.
- Do not leave your computer unattended while you are connected to Online Banking Plus.
- Do not enter your PIN into Online Banking Plus when there are others nearby who could observe you doing so.
- Please observe these guidelines. Remember, you may be held liable for the unauthorized use of your PIN (see Section 3, Paragraph A).
3. Additional Provisions for Consumer Accounts
A. Consumer Liability for Unauthorized Use: You agree to notify us immediately if you believe your PIN has become known or an unauthorized transaction has occurred involving your account. Telephoning is the best way of keeping your possible losses to a minimum. Please call us at 419.625.9025 or 800.691.9299, or write to us at: VLFCU, Online Banking Plus, P.O. Box 2257, Sandusky, OH. 44871-2257. Your account is a consumer account if it is used primarily for personal, family, or household purposes. The following two paragraphs apply if your account is a consumer account:
- If you notify us within two (2) business days after you learn that your PIN may have become known by an unauthorized person, you can lose no more than $50.00 if an unauthorized person uses your PIN without your permission to initiate a transaction.
- If you do not notify us within two (2) business days, and we can prove that we could have stopped someone from using your PIN without your permission if you had told us, you could be liable for as much as $500.00.
- Also, if your statement shows electronic funds transfers that you did not make or authorize, notify us at once. If you do not notify us within 60 days after the statement was mailed to you, you may not recover any money you lose after the 60 days if we can prove that we could have stopped someone from taking the money if you had notified us in time. If a good reason (such as a long trip or hospital stay) kept you from notifying us, we may extend the time periods.
B. Credit Union's Liability: We will not be liable if:
- Through no fault of ours, you do not have enough available funds in your account to make the payment or transfer
- The transfer would exceed any permitted overdraft line you have with us
- Circumstances beyond our control (such as fire, flood, water damage, power failure, strike, labor dispute, computer breakdown, telephone line disruption, or a natural disaster) prevent or delay the transaction despite reasonable precautions taken by us
- Your computer, the phone lines, or the Credit Union's computer systems were not working properly or were temporarily unavailable. The funds in your account are subject to legal process, an uncollected funds hold, or are otherwise not available for withdrawal
- We have a reasonable basis for believing that unauthorized use of your PIN, or account has occurred or may be occurring
Unless otherwise required by law, the Credit Union will not be liable to you under any circumstances for special, indirect, or consequential damages, including, without limitation, lost profits or attorneys' fees, even if we are advised in advance of the possibility of damages of such.
C. Reporting Unauthorized Transactions, Payment Problems, Errors, or Questions: Call, write to us, or send a message via general or public email as soon as possible if you think your statement, account, or transaction information is wrong or if you need more information about a transaction listed on your statement or shown on the Online Banking Plus service. We must hear from you no later than 60 days after we send the FIRST statement on which the problem or error appeared.
The telephone number and address you may use are 419.625.9025 or 800.691.9299, VLFCU, Online Banking Plus, P. O. Box 2257, Sandusky, Oh. 44871-2257. Tell us your name and account number. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days. We will tell you the results of our investigation within ten (10) business days or twenty (20) business days if the transaction occurs while your account is a new account (as defined in the Funds Availability section of the Account Disclosure and Regulations) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) calendar days (or ninety  calendar days for a transaction on a new account) to investigate your complaint or question. If we decide to do this, we will provisionally credit your account within ten (10) business days (or twenty  business days in the case of a transaction on a new account) for the amount you think is in error. You will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not provisionally credit your account. If we determine that there is no error, we will send you an explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation. As an Online Banking Plus customer, you agree that the Credit Union may respond to you by general or public email with regard to any claim or error or unauthorized electronic funds transfer or any question related to the services. You will be deemed to have received any such message within three (3) days of the date sent by the Credit Union, regardless of whether you sign on to the service within that time frame.
D. Cancellation/Termination of Service: If you wish to cancel your Online Banking Plus service, you must contact us to cancel the service. We reserve the right to cancel your use of Online Banking Plus at any time. We may cancel your service at any time without prior notice if you have insufficient funds in any of your accounts.