Changes Coming to How You Log Into Online Banking

As part of an upcoming system update and to protect your information, we are making some changes to the online banking username and password requirements on Sunday, May 17th, 2026.

Sign Into Online Banking

THE DO’S AND DON’TS WHEN CREATING YOUR CUSTOM USERNAME
Instead of your member number, you will now be required to create your own username.
Usernames may be up to 20 characters long Usernames may contain numbers Usernames may contain spaces Usernames are not case‑sensitive	Usernames cannot contain special characters Usernames cannot contain your first or last name Usernames cannot contain your account number

THE DO’S AND DON’TS WHEN CREATING YOUR COMPLEX PASSWORD
Instead of a 6 character minimum, it will now be required to be at least 8 characters.
Passwords must be between 8 and 256 characters long Passwords may contain upper and lower-case letters, numbers and special characters Passwords are case-sensitive	Passwords cannot be less than 8 characters long

FAQs

What if my username or password doesn’t currently meet the new requirements?
You will be prompted to update your username or password the next time you sign in after May 17th, 2026.

Do I have to follow the new password requirements if I use Face ID, Voice or PIN authentication on the mobile app?
Yes, you will be prompted to update your information to satisfy the new username and password requirements.

Why did this change?
Your financial security, including your security access to your accounts online, is extremely important to us. At VLFCU, we are committed to putting your best interests first and taking every step to protect your money. This update strengthens those protections, helping prevent unauthorized access and making it harder for scammers to reach your accounts.

Personal Information

Reminder: Never share your personal information with someone you don’t know. If you’re unsure, contact VacationLand FCU—we’re always here to help guide you. If you’re having trouble updating your username or password, give us a call at 1-800-691-9299.