App Login Enhancements

Updates were recently made to the VLFCU mobile banking app, featuring a redesigned login interface along with behind-the-scenes improvements to security, performance, and stability. This update brings changes to the methods you use to sign into your account.

What you need to know about this Update

Face and Voice Authentication Changes

• 📢   Voice authentication will be discontinued for both Apple iOS and Android devices.
• 🔒   Additionally, face authentication on Android devices will transition from the app itself to your device’s native “Android Face” feature.
• ✅   Following the update, you will be prompted to select your preferred authentication method; this preference will then be applied automatically each time you log in going forward.

Face ID, Touch ID, and PIN Re-Enrollment

• 📱   During the week of September 28, members will be asked to re-enroll their preferred authentication method as part of enhanced security measures for our login systems.
• 🔐   To complete this re-enrollment, you will need to log in using your username, password, and security question. If you do not have this information readily available, please contact us at 800-691-9299, and our team will be happy to assist you.