App Login Enhancements

Over the next few weeks, we will be releasing an update to the VLFCU mobile banking app, featuring a redesigned login interface along with behind-the-scenes improvements to security, performance, and stability.

What you need to know for this Change

Face and Voice Authentication Changes

• 📢   Voice authentication will be discontinued for both Apple iOS and Android devices.
• 🔒   Additionally, face authentication on Android devices will transition from the app itself to your device’s native “Android Face” feature.
• ✅   Following the update, you will be prompted to select your preferred authentication method; this preference will then be applied automatically each time you log in going forward.

Face ID, Touch ID, and PIN Re-Enrollment

• 📱   During the week of August 17, members will be asked to re-enroll their preferred authentication method as part of enhanced security measures for our login systems.
• 🔐   To complete this re-enrollment, you will need to log in using your username, password, and security question. If you do not have this information readily available, please contact us at 800-691-9299, and our team will be happy to assist you.