You may be wondering what exactly “mobile-first” means, and what it has to do with the new look coming to online banking. Mobile-first essentially means starting with the smallest screen (a phone) and designing an experience for that, instead of working from large (desktop) to small (phone), and with all of the compromises that it entails. Additionally, a mobile-first design method provides a unified look, feel and navigation for desktop, mobile web, and mobile app banking. Mobile-first means making features work while considering the inherent differences between device capabilities.

Below are some frequently asked questions regarding the new online banking experience coming September 22nd. If you have questions not answered here, or need further assistance, please contact us online or by calling 800-691-9299, option 3.

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