“When I was a boy and I would see scary things in the news, my mother would say to me, ‘Look for the helpers. You will always find people who are helping.'” – Mr. Rogers (American TV personality)
“This is a cashless restaurant.” “This is a cash-free establishment.”
This scenario seems to be playing out more and more throughout our country. Some businesses started going cashless nearly a decade ago, but with today’s uncertain conditions, more and more restaurants and storefronts are asking customers to “remember to bring your credit card.”
Even in this digital world in which we live, human contact is still crucial to a quality customer experience. Most folks prefer a talking to a human being instead of an ongoing recording telling them to select a number to deal with their problem.